Alivation Health

“They refuse to send my insurance all the information. They expect me to pay full amount so I can be seen again. I messaged needing a refill my meds . They are withholding medication since I have an outstanding bill. Also charged me an extra 30min appointments without me or provider knowing. Insurance does not cover that. Rarely calls back.”

“This provider is mediocre at best, regularly violates standard of care at worst. (I would know, as a trained medical professional myself, as well as standard of care being Googleable) This provider has a bad enough reputation around town that other mental health professionals have repeatedly warned me against going to this provider. I went anyway due to my long history of seeing this specific provider and being in crisis at the time. The reception staff are unnecessarily argumentative, including over matters of opinion and definitely over matters of standard of care, which is a matter of empirical fact. If any of your medications needs a PA (prior authorization) it is probably better to just go see a different psychiatrist. The nursing staff lacks any sort of communication. They utilize a less-than-secure electronic web based communication and messaging portal to communicate and *refuse* to communicate outside of that portal. Bad news for anyone with a paranoid disorder or a psychotic disorder (again, they violate standard of care regarding communication with the patient, among other areas). The nursing staff are responsible for PAs (prior authorizations). My pharmacy repeatedly sent them requests for PAs and the provider repeatedly failed to respond to either myself or the third party pharmacy. It has now been several months spent waiting for communication from the provider or for them to provide the PA to the pharmacy. This is *definitely* in violation of standard of care. They will be getting fired at my next appointment. I gave them the benefit of the doubt and they have failed me at every turn. I cannot stress enough: DO NOT TRUST THIS PROVIDER WITH YOUR CARE. They have a long history of violating standard of care. Check all the one star reviews and see for yourself.”

“I had my first appointment with my new medication manager, Becca. She is absolutely one of the best managers I’ve ever had here. She truly listened to me and asked questions about me and really cared. Her style of therapy matches my personality. Thank you, Becca and ALIVATION Health.”

“This is without a doubt the worst “mental health” clinic in Lincoln. Nobody in this place has any interest in helping you. They will charge you as much as they can bill you and chalk it up to their “policy”. Their employees will all give you the runaround and forward your call to the next person who also cannot help you. They will bill your insurance then turn around and bill you for self-pay rates. Half of the things they do here are illegal and multiple people who work here should have their licenses revoked.”