Lutheran Family Services

“0 STARS I have been a client at lutheran family services for YEARS. That's where I get my crazy medicine from. So I called the other day and said I needed to talk to someone about getting my dosage bumped up because I felt like my medicine wasn't working properly anymore. Lady looked me up in the system and they said "oh you're marked as inactive in our system". And I said, "who did that? I didn't get a notification and I didn't do it myself". She said, idk it just says inactive" and I was like that doesn't really make any sense, but okay. "What do we do now because I need to get my medicine"? "You would need to go through the intake process again, And we're currently not taking new patients". I said, "ma'am, I'm not a new patient. I'm a pre-existing patient that for whatever reason you guys marked as inactive. She said, "you haven't been here since last year." I explained to her that I've been having phone appts every 9 months where the crazy Doctor asks how I'm doing and then prescribes my medicine. And then they make a new appointment for 9 months later. The last person I spoke to showed up late for the zoom call and jumped on and was just like you need a refill and I said yes, and she's like alright and then hung up. I assumed they would contact me for a follow up appt but they didnt, so i continued to take my pills and fill my refills. I complained about her to lutheran family services and told them that she clearly didn't care about her clients and people who were getting mental help should probably have someone who at least can pretend that they care about their patient. Last I heard the lady no longer was employed with the place. And I'm starting to wonder if because of my complaint, they deactivated me. So I'm telling the woman on the phone that I know its not her fault and although I'm talking sternly to her, it's only out of frustration because I need my medicine. I asked her who I needed to talk to above her about the problem and was told that's there's probably nothing to be down about it but to keep an eye for a communication through email.”

“I recently went to fremont Lutheran family services felt like I was imposing on receptionist time she told me 930 I couldn't come it was to late so I went the next day I don't know how to use my phone for web and she talked to me as she walked in front of me I was only one there n she came across to me that Im not doing this again very non professional not polite and im struggling just was a unfriendly way I was greeted and talk to”

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